Data export & account deletion

DealRadar honors GDPR Art. 20 (right to data portability) and Art. 17 (right to erasure) directly in-product. No support ticket required.

Exporting your organization's data

An admin of an organization can download a single JSON bundle containing every record DealRadar holds for that org. The export is generated on-demand against the live database, so it always reflects current state.

What's included

  • All deals (notes, scores, stage history, custom fields)
  • Agent actions (every AI-suggested or AI-executed action with timestamps)
  • Audit log entries (sign-ins, role changes, integration connect/disconnect, plan changes, etc.)
  • Team and membership records (display names, roles, reporting structure)
  • Organization settings (retention configuration, integrations metadata)

Secrets — encrypted OAuth tokens, signing keys, webhook secrets — are never included in the export. They have no portability value and including them would be a security risk.

How to export

1

Sign in as an admin

Only members with the Admin role can export the full org bundle. Reps and Managers can export their own scoped data via the same path; the bundle is filtered by visibility.

2

Open Settings → Privacy & data

In the sidebar, click Settings, then the Privacy & data tab.

3

Click "Export organization data"

DealRadar generates the JSON bundle and your browser downloads it. For very large workspaces (10k+ deals) this may take a few seconds.

The export is also available programmatically at GET /auth/organizations/:id/export with a valid admin session.

Audit log retention

The audit log slice of the export reflects whatever retention window your organization is configured to keep. The default is 2 years (730 days), but admins can adjust it from 1 year up to 10 years in Settings → Privacy & data → Retention.

Older entries are purged automatically by a daily retention sweep and are not recoverable. If you need a longer-than-default retention for a compliance regime (e.g., SOX, HIPAA), set the value before the entries you want to keep would expire.

Deleting your account

Any user can permanently delete their own DealRadar account. This action requires MFA and is irreversible.

  1. Go to Settings → Account
  2. Click Delete account
  3. Confirm with your password and a current 6-digit MFA code

Deleting your account removes your user record, your sessions, and your individual memberships. It does not delete an organization you belong to — other members continue to use it. If you are the sole admin, transfer ownership first or delete the organization (next section).

Deleting an organization

Admins can permanently delete an entire organization and everything attached to it. This is the GDPR Art. 17 erasure path for organization-level data.

  1. Sign in as an admin of the org
  2. Go to Settings → Organization
  3. Scroll to the bottom and click Delete organization
  4. Type the org name to confirm and provide a current 6-digit MFA code

Deletion runs synchronously: deals, agent actions, audit logs, team records, integration tokens, webhook configurations, and the organization row itself are all removed. Member user accounts are not affected — they can still sign in and join or create other organizations.

We recommend running an export immediately before deleting if you want a record of the data.

What happens at sub-processors

When you delete an organization, DealRadar removes the data we control. Some derived artifacts at sub-processors follow their own retention windows:

  • Anthropic — model inputs are not retained for training; transient logs purge per Anthropic's data policy
  • Stripe — billing records are retained for tax/legal compliance per Stripe's policy
  • Resend — email send logs purge per Resend's retention
  • Supabase / Vercel / Railway — DB rows are deleted at request time; backups roll off per provider retention (typically 7–30 days)

See our Privacy Policy for the full sub-processor list and retention details, or request a DPA for the formal version.

Support

Need a custom export format, a longer retention window for a specific compliance regime, or a DPA? Email support@trydealradar.com and we'll help.